Solution for Avamar Windows 2008 Backup and Trend Micro

I recently posted steps on how to restore a Windows 2008 Server and System State with EMC’s Avamar.  I was also made aware of another issue where the Trend Micro anti-virus client conflicted with the VSS and System State backup with the same server running Windows 2008.  I’d like to thank Stephen Saunders for passing this work around provided by Trend Micro to me, here are the steps to to alleviate this issue:

 

Problem:	After installing the Client/Server Security Agent on Windows 2008 32-bit and 64-bit versions, you can no longer backup the Windows System State.   When you run the command "WBADMIN START SYSTEMSTATEBACKUP -backuptarget:D:", the operation fails with the message Enumeration of the files failed when identifying system state files to back up.   You stopped the Trend Micro services, but this did not resolve the issue. When you uninstalled the Security Agent, the backup works just fine.
Solution:	Just disabling all the Trend Micro services does not work because the Windows System State Backup does not parse the file path of the WFBS Agent: C:\Program Files\Trend Micro\Client Server Security Agent\..\BM. This is because the backup does not recognize the (..) characters.   Before using Windows System State Backup from the command line, please do the following:

1.	Stop the Trend Micro Unauthorized Change Prevention Service.
2.	Open the Registry Editor (regedit.exe).
	Important: Always create a backup before modifying the registry.  Incorrect registry changes may cause serious issues.  Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
3.	Go to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMBMServer registry hive.
4.	Look for the registry key "HomeDir" and change its value to "C:\Program Files\Trend Micro\BM".
5.	Look for the registry key "ImagePath" and change its value to "C:\Program Files\Trend Micro\BM\TMBMSRV.exe" /service.
6.	Start the Trend Micro Unauthorized Change Prevention Service.
7.	Open a DOS command window and run this command: "wbadmin systemstatebackup"
	The backup process will now work.